Those of you who have already encountered this issue and had your 5800 XM repaired, the only thing I can recommend is to take your phone back to any service center and get them to replace the earpiece again. And if you are about to buy a 5800 XpressMusic, but wouldn’t like to visit Nokia’s service center at least once, then pay close attention to the phone’s production date – it seems that all units manufactured in February are defect-free. Unfortunately, there is no way to learn about a new phone's production date from its box or manual - to do that you will need to contact a service center and tell them your IMEI code, and this is the only way to do that at this point in time. However the good news is that given how popular this phone is, it's safe to say that by mid March local retailers won't have any flawed units left in stock. So another option would be to wait until April before buying the 5800 XpressMusic.
Everyone should decide for him/herself whether the Nokia 5800 XpressMusic's pros outweigh its cons, including the added possibility of the earpiece defect. My opinion that this phone is the best offering in its class hasn't changed at all. While this phone's earpiece is its weakest spot, it's simply one of the things you need to be aware of and have the whole story on your hands, rather than rumors and guesses. However I shall warn you that any attempt to disassemble the phone and fix the earpiece on your own may nullify your warranty, on top of that, there is a very slim chance you'll manage to bring it back to life.
The fact that Nokia has publicly admitted that the Nokia 5800 XpressMusic contains a defect is a good sign - to be honest, when I made several posts about this issue in my blog, where I mentioned that Nokia readily replaced all faulty parts but refrained from any public statements, I was guided by similar cases with faulty displays on some of their other models. However, when I asked Nokia's officials for a commentary, I was surprised to find out that they had already acknowledged the fact that the 5800 XpressMusic came with a faulty eapriece, and, what's more, they were willing to comment on this matter. When I was investigating the Nokia 5800's case I completely forgot that there was a much easier way to make everything clear, and for that I apologize. It's a pity that we could have gotten that commentary much ealier - the fact of the matter is that we had started our tests long before Nokia made any official statement.
Getting back to the Nokia 5800, we consider the case closed, or, at least, there are no reasons to believe that new earpiece modules won't work as intended. And since we'll have to repair the units we used for this review anyway, we might decide to put them through these tests again, once we get them back from the service center. But for now we assume that Nokia have fixed the problem and new earpiece modules are defect-free.
We sincerely hope that this article won't make you change your mind if you were about to buy the Nokia 5800.
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