New Offers and Advice from Small Business Experts Cap the Business Unit's Initiatives for Entrepreneurs.
AT&T* Business Solutions, the business unit within AT&T offering services for business customers, completed a successful third quarter 2009 highlighted by an aggressive outreach to small and midsize businesses that included new offers and customer support programs.
AT&T’s small business efforts were driven by a series of announcements that emphasized the company’s efforts to embed AT&T’s 3G wireless technology into netbooks and laptops from leading device manufacturers. AT&T also announced that in the first half of 2010 it will be the first U.S. service provider in the telecom industry to offer remote access support services built on Intel® vPro™ technology.
The business unit rolled out several support programs during the quarter including the introduction of Tech Support 360 Desktop Helpdesk Minutes, an expansion of the popular Tech Support 360 service that is now available to midsize businesses with an average 15 to 50 employees. The service offers remote online computer support, installation assistance and PC performance tune-up 24 hours a day, seven days a week via any high speed Internet connection.
To further help small business owners, AT&T expanded its AT&T Small Business InSite, an online portal for small business owners, with a series of free, practical “how to” articles, podcasts, webinars, and video resources designed to help entrepreneurs make the most of technology in their businesses.
Other business unit highlights during the quarter included:
A $45 million Networx contract win with the U.S. Department of State.
A strategic agreement with Barnes & Noble to provide complimentary in-store AT&T Wi-Fi service to any customer that visits a Barnes & Noble bookstore nationwide,
The expansion of AT&T’s Wi-Fi presence in Europe and China, bringing its global Wi-Fi footprint to 125,000 hotspots,
An enhanced Network-Based Firewall offer with new functionality and security features, and
The expansion of its managed security services to India.
AT&T Business Solutions provides networking services and solutions for business customers and organizations globally. Its customers include every company listed in the Fortune 1000; large, midsize, and small businesses; wholesale customers; and federal, state and local governmental agencies in the U.S.
During the third quarter, AT&T Business Solutions made the following updates to its enterprise portfolio:
Voice Over IP (VoIP)
IP Telephony and LAN Service for Avaya IP PBX:
AT&T added the capability to deliver a complete managed IP Telephony solution from design through lifecycle with fully integrated performance management and monitoring systems from AT&T and Avaya. The solution covers design, procurement, installation, test, turn-up, monitoring, management and maintenance for converged IP telephony systems. The offer, previously only available in North America, is designed for enterprises with 100 seats or more and is now available in 56 countries.
Collaboration AT&T Connect Version 8.8:
AT&T expanded its leading converged audio, web and video conferencing solution with the addition of high demand video features and support for event-based billing. The enhancements include up to 4-way, H.264 high quality streaming video and billing identifier capabilities that allow customers to track conference expenses associated with projects.
AT&T Telepresence Solution:
During the quarter, AT&T made these additions to its AT&T Telepresence Solution:
CTS1300 Support – a single screen, three-camera configuration that can be installed in an existing general purpose conferencing room, offering greater flexibility and a lower entry cost point,
Increased the maximum number of endpoints that can be connected simultaneously from 8 to 12,
A Company Directory is now available in the AT&T Telepresence Solution Portal to enable portal subscribers to access a list of companies to assist them in identifying collaboration opportunities with their business partners.
Hosting, Cloud, and Application Management Services AT&T Synaptic Storage as a Service Enhancements:
AT&T has made several enhancements to AT&T Synaptic Storage as a Service such as the capability to procure directly via the customer portal. Other enhancements include:
New web channel option to facilitate self-service online orders,
Streamlined internal contracting and ordering process,
Increased self-administration and reporting visibility via BusinessDirect,
Service incorporated into AT&T SAS 70 Type II certification.
Most of World Managed Application Support for Microsoft Exchange and SAP:
AT&T announced the availability of hosted and managed SAP® applications and Microsoft Exchange in those foreign countries where AT&T provides services. AT&T customers in the U.S. and around the world can rely on AT&T to host these applications in-region, helping them to meet their regulatory requirements.
Hosting and Application Management for Oracle’s Hyperion and Oracle’s Siebel CRM:
AT&T expanded its portfolio of supported Oracle applications and now offers managed application support for Oracle’s Hyperion performance management software and Siebel CRM.
e-Commerce Professional Services, Load and QA Testing:
AT&T now offers load testing and quality assurance (QA) testing for online businesses to help them determine their websites’ load capability. This will enhance performance by identifying maximum traffic load, identifying bottlenecks and design faults and helping customers determine if their applications or websites are ready for launch. Clients can offload mundane QA testing to AT&T and reassign their scarce resources to more strategic tasks.
ABS Third Quarter 2009 Announcements
During the third quarter 2009, the AT&T Business Solutions unit issued these press releases (from most recent):
MIR3 Signs Contract with AT&T to Continue to Deliver Best-In-Class Notification and Response Systems to Fortune 1000 Companies (September 30, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27187
AT&T Announces Agreement with TerreStar to Offer Integrated Cellular/Satellite Solution (September 30 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27180
AT&T Positioned in the Leaders Quadrant of Magic Quadrant for U.S. Telecommunications Service Providers (September 24 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27162
AT&T Brings Portfolio of Advanced Application Services to Customers in Mexico
- Mexico City, Mexico (September 23 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27170
AT&T Announces AT&T Telepresence Solution Expansion to Mexico to Help Companies Improve Global Collaboration (September 23 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27161
AT&T Enhances VoIP Portfolio for Wholesale Customers (September 21 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27147
AT&T, Intel Collaborate to Strengthen Remote PC Support for Small and Midsize Businesses (September 17 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27142
Garmin nuvi 1690 and nuLink! to Connect Drivers to Real Time Data through AT&T Wireless Network (September 17 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27141
AT&T Supports Global Virtual Classroom Program (September 14 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27160
AT&T and Centennial Communications Update Anticipated Completion Date for Acquisition of Centennial by AT&T (September 14 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27119
AT&T Extends Availability of Popular Tech Support 360 Service Up-Market to Midsize Businesses (September 10 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27099
AT&T Parks Its Cow In Harvard Yard (September 09 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27106
AT&T Readies Its Supply Chain for the Future (September 04 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27088
AT&T Webinar to Offer Small Businesses Tips on Effectively Using E-Commerce Solutions (September 03 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27083
Collect America Signs 3-Year Networking Services Deal with AT&T (September 02 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27079
AT&T Government Solutions Wins $45 Million Award from the Department of State for Managed Services (September 01 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27070
AT&T Expands Global Wi-Fi Presence to 125,000 Hotspots (August 25 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27051
AT&T Brings Wi-Fi Access to Pennsylvania State University Campuses (August 24 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27046
AT&T Wins Two Carrier Excellence Awards in Atlantic-ACM 2009 Business Connectivity and Wireless Report Card (August 17 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27030
Utah Transit Authority Selects AT&T Wireless Solution (August 13 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27028
AT&T Study: U.S. Companies Preparing for Economic Recovery in First Half of 2010 (August 12 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27025
AT&T Positioned in the Leaders Quadrant of Magic Quadrant for Web Conferencing ( August 10 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26996
AT&T Offers AT&T Managed Security Services in India (August 06 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26989
VHA and AT&T Bring Innovative Communications Solutions to Health Care (August 5, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26986
AT&T Expands Wireless Accessibility for Oasis Children's Services (August 04 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26983
AT&T Enhances Network-Based Firewall Offering with New Functionality, Security Features (August 03 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26981
AT&T Webinar to Offer Small Businesses Tips on Making Good Business Decisions (July 30 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26979
Barnes & Noble Stores Nationwide to Offer Complimentary AT&T Wi-Fi (July 28 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26974
AT&T Announces Judges for Big Mobile on Campus Challenge ( July 28 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26971
Storage-As-A-Service Cloud Offer and Innovative Small Business Bundles Highlight Busy Second Quarter 2009 for AT&T Business Solutions (July 23 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26964
AT&T and Jasper Wireless Launch Integrated Platform to Wirelessly Connect Emerging Devices (July 22 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26958
TNCI Signs Long-Term Wholesale Contract with AT&T for Voice, Data and IP Networking Solutions ( July 21 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26956
AT&T Connect Wins SearchUnifiedCommunications.com 2009 Gold Award in Video Conferencing (July 21 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26955
AT&T Wins Frost & Sullivan 2009 North American Market Leadership Award in MPLS/IP VPN Services (July 20 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26952
AT&T Wins Frost & Sullivan 2009 Market Leadership Award in Retail Carrier Ethernet Services (July 17 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26951
Pernod Ricard Pacific Signs Network Services Contract with AT&T ( July 16 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27058
AT&T Kicks Off Technology Makeover Contest to Outfit Small Business with Leading-Edge Business Solutions (July 16 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26947
AT&T to Conduct Largest-Ever Network Disaster Recovery Exercise in Washington, DC (July 14 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26943
AT&T Study: For Baltimore- and DC-Area Businesses, Business Continuity Planning a Serious Priority (July 10 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26920
AT&T and Centennial Communications Update Anticipated Completion Date for Acquisition of Centennial by AT&T (July 08 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26917
AT&T to Offer Xora GPS Locator Phone Tracking Solution for Small and Medium-Size Businesses (July 07 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26914
AT&T Expands Telenav Track [TM] GPS Services (July 06 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26915
AT&T Positioned by Analyst Firm as a Leader in Web Hosting and Cloud Infrastructure Services (July 06 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26912
AT&T Park Receives Upgrades to 'Giants Digital Dugout' Wi-Fi Portal to Enhance Fan Experience (July 02 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26910
AT&T Connects San Francisco Giants Fans with Exclusive Wireless Content, Team Chatter, News, Sweeps and Special Offers via AT&T Park Activities (July 02 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26909
AT&T Unveils Embedded Netbook and Laptop Offers Targeted at Small Businesses (July 01 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26902
AT&T Builds Fiber-to-the-Premise IP Network for Paragus Group Rental Community in Indiana (July 01 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26900
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