Knoxville Customers Get New TV Service That Ranks Highest in Customer Satisfaction in J.D. Power and Associates Study.
Knoxville area residents now have a new choice for their television and communications services, powered by the most advanced technology. AT&T* announced the launch of AT&T U-verseSM services in parts of the Knoxville area, including AT&T U-verse TV, AT&T U-verse High Speed Internet and AT&T U-verse Voice. The services will be available for order beginning Monday, Oct. 26.
AT&T U-verse services, which are all delivered over AT&T’s advanced Internet Protocol (IP) network, offer a new alternative to cable and an unmatched experience for customers. AT&T U-verse brings together your U-verse TV, U-verse Internet, U-verse Voice and AT&T wireless services — all on one bill — with unique features that provide a new level of integration, convenience and control. AT&T U-verse TV ranked “Highest in Customer Satisfaction in the South Region Two Years in a Row,” according to the J.D. Power and Associates 2008 and 2009 Residential Television Service Provider Satisfaction StudiesSM.
“Today’s launch of AT&T U-verse reflects our commitment to make the significant investments to bring Tennessee consumers a new era of true video competition,” said Gregg Morton, president, AT&T Tennessee. “For the first time in many years, consumers in the Knoxville area will now have the choice they’ve been waiting for.”
AT&T is introducing U-verse services in Tennessee thanks to The Competitive Cable and Video Services Act of 2008, HB 1421, signed into law by Gov. Bredesen on May 15, 2008. This legislation provides an environment that encourages new video providers, such as AT&T, to invest in Tennessee to compete against the incumbent cable providers and build the advanced broadband networks that will create jobs and fuel economic growth. On the first day that this new law became effective, AT&T filed its initial application for a state-issued certificate of franchise authority to offer video services in communities in Tennessee.
“We are thrilled to offer this innovative video choice to customers in Knoxville area,” said Morton. “As we celebrate this U-verse launch, I want to remember the contributions of the Tennessee General Assembly to open Tennessee’s video services marketplace to competition which is truly benefiting consumers. I would like to thank the contributions of Gov. Phil Bredesen, Lt. Gov. Ron Ramsey and Speaker Emeritus Jimmy Naifeh. This also wouldn't be possible without the support of Senate Speaker Pro Tempore Jamie Woodson, Sen. Randy McNally, Rep. Joe Armstrong, Rep. Joe McCord, Rep. Richard Montgomery, Rep. Harry Tindell and the other Knoxville area legislators who supported competition and choice for consumers.”
More Choice, Advanced Features
AT&T U-verse TV is the only 100 percent Internet Protocol-based television (IPTV) service offered by a national service provider, making AT&T U-verse one of the most dynamic and application-rich services available today, with advanced capabilities that customers don’t get from other providers.
AT&T U-verse launched across the greater Nashville-area in December 2008.
“This investment by AT&T is great news for Knoxville, as it brings exciting new technology and new jobs to our community,” said Senate Speaker Pro Tempore Jamie Woodson. “As Tennessee policymakers, our goal was to increase investment throughout the state and give consumers more choices and innovative new services and I’m honored to help AT&T celebrate this launch.”
Where AT&T U-verse services are available, local U-verse TV customers can enjoy numerous TV benefits, including the ability to manage and watch your recorded programs from a single DVR on any U-verse connected TV in the house with Total Home DVR; the ability to watch up to four channels at one time with U-verse TV Multiview; an extensive High Definition (HD) channel lineup with access to more than 110 HD channels; the ability to program DVR recordings from your Web-connected mobile phone or PC; personalized, on-screen weather, sports, traffic and stock information via AT&T U-bar; the ability to stream your personal photos and music files from your PC to your U-verse TV with Media Share; the ability to check the current weather conditions and forecasts in any U.S. city with Weather On Demand; and more.
“Cable has been the only game in town for too long, and we’re excited to change that today in Knoxville,” said Bryan Klamer, general manager-Home Solutions for AT&T Tennessee. “Quite simply, U-verse is cooler than cable. We know Knoxville area customers want a better choice to break free from cable, and AT&T U-verse is the answer. Using our IP platform, we can push updates seamlessly to our customers overnight and part of that U-verse experience is turning on your TV and finding something new to enjoy – at no extra charge.”
With AT&T U-verse High Speed Internet services, every AT&T U-verse customer or small business broadband user can enjoy faster available speeds. Packages include a range of speeds, with the fastest downstream speeds up to 18 Mbps. All AT&T U-verse High Speed Internet packages include wireless home or office networking at no extra cost, and access to the nation's largest Wi-Fi network with unlimited connectivity at more than 20,000 hot spot locations.
AT&T U-verse Voice is a managed IP-based service that is delivered over the AT&T’s fiber-rich network. This allows U-verse Voice customers to enjoy great sound quality and reliability, as well as unmatched calling features that combine with your AT&T U-verse TV, broadband and wireless services. Customers benefit from a single, combined voice mailbox for AT&T U-verse Voice and AT&T wireless messages; U-verse Central, an online portal to manage your call preferences and settings from any PC; an online voice mailbox; the ability to view your call logs from your PC or your recent incoming calls on your TV screen; the ability to initiate a call from your PC or TV using Click to Call; and more. All U-verse Voice customers have 911 service.
AT&T U-verse offers multiple combinations of TV, Internet and Voice packages to customize your experience. The most popular AT&T U-verse TV offers start at $49 a month (taxes, fees and other monthly charges apply). Professional installation is included, and you also get a 30-day money-back guarantee.
AT&T U-verse customers who want the complete home entertainment experience can also benefit from AT&T ConnecTech, an in-home care solution for virtually any technology or entertainment need, including computer, networking, TV, home theater installation, repair and maintenance. For more information, visit www.att.com/connectech.
For additional information on AT&T U-verse — or to find out if it’s available in your area — visit www.att.com/u-verse, call 800-ATT-2020 or visit one of the following Knoxville area AT&T retail locations:
234 Hamilton Crossing Dr., Alcoa
4494 Frontage Rd. NW, Cleveland
11555 Parkside Dr., Farragut
3001 Knoxville Center Dr. #2194, Knoxville
7212 Kingston Pike, Knoxville
2262 Oak Ridge Turnpike, Oak Ridge
7600 Kingston Pike, Suite 1556A, Knoxville
640 Parkway, Sevierville
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