AT&T* announced that for the fifth consecutive year, AT&T BusinessDirect® topped the list of telecom carrier customer Web portals in an annual benchmark study conducted by the independent research firm, Yankee Group.
The recognition of AT&T BusinessDirect as the industry’s top customer Web portal in 2009 comes during the year when AT&T commemorated the 10th anniversary of becoming the telecom industry’s first truly Web-based “eMaintenance” portal.
Yankee Group based its study, called “Carrier ePortal Development in a Year of Reduced Budgets” (November 2009)** on head-to-head demonstrations and interviews with the carriers, measuring key ePortal features and functionality across a variety of areas. In addition to receiving the overall highest ranking among e-Portals, AT&T BusinessDirect was acknowledged the leader for its Ordering, Network Management, Storefront and eBonding capabilities.
“For the fifth consecutive year, AT&T BusinessDirect remains supreme. The breadth of services and depth of capabilities make it one of the most complete suite of eServicing tools available in the industry,” said Jon Paisner, Yankee Group Senior Analyst and author of the report. “Customers now enjoy a fully integrated online self-service experience, incorporating the assets of the former AT&T, Bellsouth and SBC in addition to featuring the Premier Mobility platform incorporated within AT&T BusinessDirect.”
AT&T BusinessDirect helps hundreds of thousands of users in over 90 countries manage their network services online to improve productivity, increase the speed and accuracy of their network transactions and optimize network efficiency, all while reducing costs. Each month, AT&T BusinessDirect handles almost 4 million customer transactions that include ordering services, maintenance requests and billing inquiries. What’s more, the service offers mobility features enabling remote workers and employees on the go to stay connected with customers and co-workers so they can resolve problems even when they’re not at their desk.
"AT&T BusinessDirect has been setting the pace for the industry in providing online self-service tools, and we are committed to remaining the leader for the next decade,” said John Cushman, Vice President – eSales & Service, AT&T Business Solutions. “We are once again honored to be acknowledged by Yankee Group as #1 in business to business eServicing, and we will continue to leverage technology, enhance ourrobust suite of tools and deliver the best online experience to our customers around the world."
For more information on AT&T products and services, please visit www.att.com.
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