Telepresence Solution Enhancements and Global Expansion Deliver Additional Benefits to Business Customers.
AT&T* Business Solutions ended an active second quarter that saw the introduction of a utility-based, storage-as-a-service offer, the industry’s first small business bundle for wired and wireless service starting at under $100, and an AT&T Telepresence Solution offer with multi-point encryption features for greater security.
The unit also increased its commitment to smart grid technology through an agreement with Cooper Power Systems to jointly market and sell to utility companies smart grid sensor devices that are certified on AT&T’s wireless data network. The agreement expanded AT&T’s smart grid technology capabilities in the M2M (machine to machine) space by enabling wireless technology to streamline business processes and provide near real-time monitoring of energy assets.
AT&T also enhanced its digital media solutions portfolio with the launch of AT&T private content distribution service, a fully manage solutions that simplifies the delivery of rich media content behind the corporate firewall.
Globally, the business unit announced a number of strategic agreements with telecom service providers in key regions, expanding its worldwide reach and its capabilities to service multinational customers. Among them were a “go-to-market” agreement to develop and deploy telecommunications solutions with TDC, the leading provider of communications solutions in Denmark and a strong player in the Nordic business market, and a memorandum of understanding with Telkom South Africa, a leading provider of telecommunications services in Africa. In April, the business unit further increased its strategic commitment to the Middle East and Africa with the opening of a new regional headquarters office in Dubai Internet City.
“We have continued to invest in the innovative solutions, portfolio enhancements, applications services and strategic global initiatives to meet our customers’ needs,” said Ron Spears, President and CEO of AT&T Business Solutions. “These milestones are further proof that AT&T is making good on its commitment to provide customers with the network-driven capabilities and applications they need to compete in a difficult economic environment.”
AT&T Business Solutions provides networking services and solutions for business customers and organizations globally. Its customers include every company listed in the Fortune 1000; large, midsize, and small businesses; wholesale customers; and U.S. governmental agencies.
Other second quarter updates to AT&T Business Solutions enterprise portfolio include:
Voice Over IP (VoIP)
AT&T Voice DNA Wireless Integration Mailbox: AT&T Voice DNA voicemail subscribers who also subscribe to AT&T wireless service from the same service area can now use a single, integrated mailbox for easy maintenance. Messages delivered to the integrated mailbox show a message waiting indicator on both the AT&T Voice DNA phone and the AT&T wireless phone, in addition to messages appearing on the AT&T Voice DNA personal web page. AT&T offers the service in the West, Midwest, and Southwest regions of the U.S., and in Northern New Jersey, New York City and Philadelphia. AT&T expects to make the service available to many locations throughout the Southeastern U.S. later in the year.
New Network Access Options: AT&T now provides new network access options for AT&T Voice DNA, AT&T IP Toll Free and AT&T IP Flexible Reach customers using Multi-Link Point-to-Point Protocol (MLPPP) and Ethernet connections. This provides an optimal, efficient way to implement VoIP services on bandwidths between T1 and Fractional T3 when using MLPPP and up to 1GigE when using Ethernet MIS/PNT. Ethernet MIS/PNT customers can add any of AT&T’s business VoIP services listed above. These options provide more flexibility in access choices, enhanced performance and reliability and expanded reach due to build-out of optical fiber networks in large metropolitan areas.
Multiple IP Addresses on AT&T IP Flexible Reach: AT&T IP Flexible Reach now supports sites that have IP PBX clustered configurations. Customers can select up to five multiple VoIP signaling addresses while the media address can be shared. This allows PBX cluster support which provides redundancy. If one IP PBX is out of service, then another PBX can pick up the traffic.
CPE Certification with AT&T’s IP Toll-Free Services: Customers have an expanded set of customer premise equipment and platforms that will support their AT&T IP Toll-Free Service. AT&T continues to expand on our list of certified equipment for use with our IP Toll-Free Services. The platforms below have been certified with AT&T IP Toll Free Service:
Acme Packet Net-Net SBCs
Cisco UCM7 with Cisco Cube 1.2
Genesys® SIP Service (GSS) R7.6
Genesys® Voice Platform (GVP) R7.6
Interactive Intelligence® IP PBX including IVR capability V3.0
Nortel™ CS1000 R5.5 with Contact Center Software
Data Services
Inside Wire Connections: New solutions are available for customers requiring inside wire connections to AT&T MIS, PNT, AVPN, EPL and P/L services. Solution options now cover the range from complex, custom configurations to simple, transactional inside wiring. Customers with basic wiring and cable services can contract with AT&T’s approved third party vendor for quick turnaround services. This complements the existing solutions for customized installation projects which may involve an AT&T Project Manager to manage the entire deployment. This provides a more comprehensive solution for inside wiring, significantly improving the customer experience.
Collaboration
AT&T Telepresence Solution: AT&T is the first service provider to have its managed telepresence solution certified by the Cisco Managed Services Channel Program. In addition, AT&T recently received three awards from Cisco at its annual Partner Summit including Managed Service Partner of the Year and Public Sector Service Provider of the Year.
Hosting and Applications Services
Enhanced Service Level Agreements: AT&T increased service level agreements (SLA’s) for its Enterprise Hosting Services including SLA’s for Colocation, Managed Hosting Services, and Remote Infrastructure Management. Specifically, the new SLAs are:
Facilities components (power, HVAC, and redundant network) have been increased from 99.99% to 99.999% (non-redundant network has been increase from 99.9% to 99.99%)
All Managed Services (High Availability) components have been increased from 99.8%/99.9% to 99.99%
All Managed Services (Standard Availability) components have been increased from 99.7% to 99.9%
AT&T has also simplified and consolidated service credits associated with its Enterprise Hosting Services SLA’s.
AT&T Visualizer Version 7.0: AT&T’s Managed Hosting and Application Services customers now have an improved tool for viewing key information about their infrastructure and network. AT&T Visualizer Version 7.0 contains such new features as a landing page with color-coded alarms showing severity and fault ticket status, icons to identify devices at a glance, plus easy access to favorites and frequently used queries. The Visualizer is easier to navigate thanks to new pop-up menus, a bread crumb navigation feature, and an online user guide with “about this page” details. The tool is accessible via the award-winning BusinessDirect® portal and via an iPhone for customers on the go.
ABS Second-Quarter 2009 Announcements
During the second quarter 2009, the AT&T Business Solutions unit issued these press releases (from most recent):
Herff Jones Expands its Reach with AT&T Wireless Solutions (June 30, 2009)
Wireless Services Give Greater Accessibility to Herff Jones Employees and Mobile Sales Force
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26898
Republic Services Inks $13.5 Million Deal for AT&T Network Services (June 30, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26896
AT&T and TDC Build Alliance to Deliver Comprehensive 'Local To Global' Services in Nordics (June 26, 2009)
Agreement Delivers Greater Global Connectivity to Nordic Business and Enhances AT&T's Local Reach in Key Growth Region
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26888
AT&T to Provide Managed Data Network and Security Services to Amtrak (June 26, 2009)
National railroad to help protect data network with AT&T Managed Security Services
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26887
AT&T and Cooper Power Systems to Offer Wireless Smart Grid Sensors (June 24, 2009)
AT&T Extends M2M Communications Offerings with Latest Smart Grid Technology
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26874
Celestica Recognizes AT&T Global Services Canada with a 2008 Total Cost of Ownership Supplier Award (June 16, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26867
AT&T Extends Fleet Management Offerings with Trimble GeoManager (June 16, 2009)
Trimble GeoManager Helps Improve Tracking and Management of Mobile Assets and Workers
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26863
AT&T Announces New Enhancements to its Managed Telepresence Solution (June 10, 2009)
New AT&T Telepresence Solution Features Include Multi-Point Encryption for Greater Security
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26856
AT&T Webinar to Offer Tips on Building and Growing a Small Business (June 5, 2009)
Susan Wilson Solovic, CEO of SBTV.com, Provides Helpful Tools and Advice for Small Business Owners and Entrepreneurs
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26851
SCHOTT Selects AT&T to Power Global Network in $14 Million Agreement (June 3, 2009)
AT&T to connect SCHOTT locations worldwide to deliver advanced IT services and IP based applications
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26849
AT&T Launches Industry-First Small Business Wireless-Wired Bundle Priced at Under $100 (June 3, 2009)
'All for Less' Offer Features Wireless, High Speed Internet, and Unlimited Local and Long Distance Voice Services on One Consolidated Bill
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26847
AT&T Reduces Environmental Impact and Delivers Savings of More than (US) $100,000 by Hosting Regional Customer Meeting Via Telepresence (June 1, 2009)
AT&T Demonstrates Practical Benefits of Immersive "face to face" Video Collaboration Systems
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26843
AT&T Study: Business Continuity Planning Evolves with Emerging Technologies (June 1, 2009)
Despite Economy, Study Finds Investment in New Technologies Will Continue in 2009
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26842
AT&T Study: Eight in 10 Southern California Businesses Ready for Mudslides, Fires, and Other Disasters (June 1, 2009)
IT Execs Continue to Invest in Backup Systems and New Technologies, But Many Concerned About Increasing Use of Social Networking Capabilities
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26841
AT&T Study: 70 Percent of Detroit Companies Investing in New Technology in 2009 (June 1, 2009)
Despite Lower Budgets, Motor City Executives Investing in Business Continuity Planning, Addressing Potential Mobile and Social Networking Threats
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26840
Apollo Group Goes Wireless with AT&T (May 21, 2009)
Three-year Agreement for Services Inked; Apollo to Participate in Cell Phones for Soldiers Recycling Program
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26830
AT&T Small Business Resource Recognized for Leadership and Innovation in Overall Online Customer Experience (May 20, 2009)
AT&T Onward Small Biz Web Site Leads Telecom Industry with Interactive Courses and Robust Multimedia
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26828
AT&T Commences Provisioning of AT&T Telepresence Solution in China (May 19, 2009)
AT&T Works with Local Service Providers to Offer Fully Managed Services to Enable New Way to Collaborate and Drive Business Productivity
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26824
AT&T to Deliver Cloud-Based "Storage as a Service" Offer to Enterprise Customers (May 18, 2009)
AT&T Synaptic Storage as a Service Gives Customers Control over Data Storage to Customize a "Data Depot" in the AT&T Network Cloud
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26821
AT&T Honors Suppliers for Outstanding Performance (May 13, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26785
AT&T Bolsters Pan-European Disaster Recovery Resources (May 12, 2009)
$7.5 million investment since 2006 adds significant technology and equipment in EMEA
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26807
AT&T Study: Nine in 10 Florida Businesses Ready for the 2009 Atlantic Hurricane Season (May 7, 2009)
IT Execs Continue to Invest in Backup Systems and New Technologies
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26801
AT&T and BSH Renew Worldwide Network Agreement (May 7, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26800
Swift Transportation Selects AT&T as Primary Communications Provider (May 5, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26790
The Hertz Corporation and AT&T Ink Three-Year Wireless Contract to Support Connect by Hertz Car Sharing Services (April 30, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26783
AT&T Enables School District to Track Bus, Vehicle Fleet, Boost Student Safety, Decrease Costs (April 28, 2009)
AT&T Wireless Network Provides Real-Time Monitoring of HISD Fleet
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26774
AT&T Positioned in the Leaders Quadrant in 'Magic Quadrant for Asia/Pacific Network Service Providers' Report (April 27, 2009)
Company Evaluated Among Asia-Pacific Network Service Providers
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26773
AT&T Launches Podcast Series with Advice on Keeping Applications Tuned Up (April 23, 2009)
Subject Matter Experts Say Now is the Time to Prepare for Economic Recovery
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26762
Kansas City Royals, AT&T and Cisco Deliver Innovative and New Sports Viewing Experience to Fans in Kauffman Stadium (April 23, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26764
AT&T Business Solutions Delivers on Network Investments in First Quarter 2009 (April 22, 2009)
Portfolio Enhancements Provide Strong Platform for Service Customers in '09
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26761
AT&T Unveils Fully Managed "Private Network" Content Distribution Solution (April 21, 2009)
"Behind The Firewall" Service Delivers Rich Video, Web Content To Companies
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26740
AT&T Positioned in the Leaders Quadrant of the Magic Quadrant for Managed Security Services (April 20, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26750
AT&T to Manage SAP Applications for Wawa (April 20, 2009)
Wawa Expects to Reduce IT Costs with AT&T Solution
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26748
Telkom and AT&T Announce Strategic Agreement (April 16, 2009)
Companies Aim to Extend AT&T's Global Networking Reach to Sub-Saharan Africa and Boost Telkom's Strategy to Grow a Strong ICT Footprint on the Continent
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26738
AT&T Opens New Office in Dubai Internet City (April 15, 2009)
New regional headquarters underscores AT&T's strategic commitment to the Middle East & Africa
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26726
AT&T Wins Billing & OSS World Excellence Award for Customer Care (April 15, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26724
AT&T Moves Affordable Call Center Capabilities into the Network with New Hosted Service (April 15, 2009)
Businesses of All Sizes Can Have Call Routing Capabilities and Flexible Capacity without Up-front Capital Costs for New Equipment
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26723
AT&T to Enhance Air Products' Wireless Connectivity at Global Headquarters (April 9, 2009)
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26714
AT&T BusinessDirect Celebrates 10th Anniversary (April 7, 2009)
AT&T's Award-winning Customer Portal Continues Its Industry-leading Innovations
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26710
AT&T Accepting Applications for 2009 Big Mobile On Campus Challenge (April 1, 2009)
Second Annual Contest to Award one $10,000 Scholarship for the Most Innovative & Creative Mobile College Application
http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=26677
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
About AT&T
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest 3G network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. AT&T offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verseSM and AT&T | DIRECTVSM brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T’s Yellow Pages and YELLOWPAGES.COM organizations are known for their leadership in directory publishing and advertising sales. In 2009, AT&T again ranked No. 1 in the telecommunications industry on FORTUNE® magazine’s list of the World’s Most Admired Companies. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com.
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